Hero Help Desk

Welcome to ViaHero! 6

• The Role of the Hero
• What makes ViaHero special?
• Our Values
• ViaHero's Quality Standard
• The Planning Process: Start to Finish

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Your ViaHero Account 11

• Hero Dashboard: A Quick Tour (VIDEO)
• Logging into the ViaHero Dashboard
• Resetting Your Account Password
• Your Hero Profile
• Making changes to a profile

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The Travefy Platform 8

• The Travefy Platform: Basics
• Logging into the Travefy Platform
• The Trips View
• The Library View
• The Editing View

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Receiving Trip Requests 5

• How long do Heroes have to respond to trip requests?
• What happens when I accept a trip request?
• Can I decline a new trip request? What happens?
• Once accepted, when should I start messaging with a Traveler?
• Scheduling a Phone Consultation (Optional)

Building and Submitting Guidebooks 9

• Hero Dashboard: A Quick Tour
• The Travefy Platform: Basics
• The Planning Process: Start to Finish
• Building a ViaHero Guidebook
• Guidebook Templates: A Quick Tour

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